Chief Program Officer - Family Life Services, Full Time

Job Summary

The Chief Program Officer, Family Life Services provides the vision, strategies, leadership, and oversight for Family Life Services directly or through a program director or manager as well as working with the Chief Executive Officer to develop future opportunities for the agency.  The CPO functions as an effective member of the leadership team to help the CEO and Chief colleagues effectively manage the entire organization.

Principal Accountabilities

• Direction - Facilitate and guide program managers and directors in effective leadership of programs based on JFS mission and vision as defined in the strategic plan.
• Assessment and Improvement – Working within the framework of the Strategic Plan, assist the Board Program Committee and it’s co-chairs to assess community needs and program effectiveness. Develop and seek opportunities to increase program impact and pursue those opportunities via program directors. Ensure efficient and effective delivery of high satisfaction services within budgetary parameters.
• Funding - Collaborate with the CDO and program directors to maintain positive relations with funding partners. Work with other internal and external stakeholders to assess and pursue funding opportunities.
• Management and Administrative Coordination - Work with relevant stakeholders to provide structure and support for program management and implementation.
• Budget Supervision - Responsible for the oversight and development and monitoring of the annual program budgets.
• Compliance – Ensure compliance with all regulatory, licensing, and accreditation requirements. This includes having continuing dialogue and effective reporting with external entities and funders.

• Community Partnerships – Develop external partnerships to identify service gaps, prevent duplication of services, and maximize synergies with other community service providers for behavioral health, safety net, and access/prevention-focused services.

• Continuing Education - Maintains professional and technical knowledge by attending professional workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Security and Privacy – Adhere to agency and client protection policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy – Participate annually in agency and partner-related philanthropic activities and campaigns.
• Mission Dedication – Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• – Other duties as assigned by management.

Minimum Qualifications

Experience: Minimum of 5-8 years program management experience within health and human services, preferably with experience in behavioral health, poverty alleviation/safety net services, and/or prevention services.

Education: Minimum of a Master’s Degree in Social Work or a related field preferred

Certifications or Licenses Required: LMSW preferred

Minimum Competencies

Skills

• Technology – Able to navigate the electronic health record system, but also utilize Microsoft Word, Excel, and PowerPoint to effectively communicate with staff, funders, and other professionals.
• Analytics – Able to conduct data analysis to discover, communicate, and generalize meaningful patterns and trends for program evaluation and strategic planning purposes.
• Interpersonal – Committed to quality client service and able to utilize empathy and mediation skills to resolve customer service complaints.

Knowledge

• Clinical Social Work – Maintains knowledge of current research in evidence-based and promising practices related to behavioral health, social determinants of health, and interventions to alleviate poverty.
• Public policy – Maintains knowledge of current public policy trends related to health and human services to progressively seek resources for future agency needs.
• Cultural competence – Recognizes specialized service needs of unique sub-populations within the Jewish community (such as children and teens, Eastern European immigrants, religiously observant, LGBTQ, Holocaust Survivors etc.)

Behaviors

• Collegiality – Able to build and maintain a professional network for purposes of strategic collaboration.
• Motivational – Communicates a clear vision and creates an environment in which employees are fully engaged in contributing to that vision.
• People management – Able to establish accountability, communicating clear expectations and feedback about progress towards priorities.
• Drive – Embraces continuous improvement on both personal and organizational levels.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

Administration Receptionist

Job Summary

Is the central employee who coordinates and welcomes all clients to the JFS Administration entrance. Bilingual Russian/English speaker preferred.

Principal Accountabilities

• Customer Experience – Greeting customers confidentially and kindly to a welcoming and professional lobby while coordinating paperwork and calls to professional staff for timely service.
• Telecommunications – Answers and routes incoming calls for department.
• Post Mail –Collect, sort, post and mail letters and packages for the entire agency.
• Maintenance – Replenish supplies and insure that all equipment is functional within the central administration area.
• Room Booking – Assist agency is room booking for all main level conference room spaces.
• Administrative Support – Prints, collates and assembles initial client assessment and review packets for Family and Geriatric case management.
• Security and Privacy –Adhere to agency and client protection policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• – Other duties as assigned by management.

Minimum Qualifications

Experience: 1-2 year of experience in an administrative setting

Education: High School Diploma

Minimum Competencies (Skills, Knowledge, Behaviors)

Skills

• Computer Usage- Checks clients in and collects payments in an electronic health record system and uses word processing and spreadsheets to enter and locate information.
• Problem Solving – Ask questions to gain information regarding client needs and general conflict/confusion, using good judgement to request assistance of a supervisor.
• Communication – Verbally and electronically communicate with clients and professional staff to ensure swift and precise transfer of information.

Knowledge

• Insurance/Health Care – Maintain an understanding of insurances and health care reform.
• Emergency Response - Understand and use best practices related to emergency response when confronted with an emergency (CPR, First Aid, 911 protocol).
• Community – Garner a understanding of community resources, client needs, client preferences and religious sensitivities .

Behaviors

• Attitude & Disposition – Maintain an approachable and pleasant nature at all times with staff, clients and visitors.
• Team Oriented – Ask for and offer help to coworkers whenever possible to ensure optimum workflow and to build strong workplace relationships.
• Focus – Work with close attention to detail, seek new tasks when your work load is complete.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

Resource Coordinator
Resource Center

Job Summary

The Resource Center Coordinator will assist prospective, or existing, clients by addressing inquiries and requests for services through a high level of customer service. The Resource Coordinator will analyze information obtained through initial triage and disseminate information on community resources based on the analysis of needs and preferences, while also providing coordination of resource programs.

Principal Accountabilities

• Assessment and Referral-Analyze individual situations to identify problems and service needs and assess for potential resources; method of contact typically include; phone, walk-in, chat or email.
• Explores client’s needs and identify solutions by providing community referrals and/or identify appropriate programs at JFS to meet ongoing needs.
• Conduct assessments to match the presenting symptoms of the person served to assigned staff member, and manage the intake scheduling process with appropriate staff members. Program specific needs may require responsibilities of conducting in home assessments, individual appointments with consumers and completing required paperwork as defined by funding/external entities.
• Clinical Triage- Asses the person served for mental health concerns and suicidal ideation, and based on judgement of needs and individuals interest make appropriate referrals to the behavioral health department.
• Resource Management- Identify, maintain, and disseminate information on community resources by developing and maintaining a comprehensive resource file of information on organizations that provide assistance for the community.
• Coordination- Assigned to provide coordination of external and internal resource programs and/or engagement platforms, such as, but not limited to, kosher meals on wheels, Jewish dental clinic, and/or text/chat operations.
• Compliance- Maintain client documentation standards by completing all required documentation for all clients, in a timely manner.
• Ambassadorship- Represent JFS in the broader community at community-based programs.
  Training- Maintain professional and technical knowledge by attending agency in-service programs, educational workshops and trainings.
• Customer Service- Optimize client satisfaction by responding to messages promptly and providing high quality customer service, both to external community members, partner agency personnel and internal customers such as fellow coworkers and staff.
• Security and Privacy –Adhere to agency and client protection (confidentiality) policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• Additional job duties may be assigned by Resource Center Director and/or Family Life Center, Senior Director, in the future as needed.

Minimum Qualifications

Experience: Minimum 2 years of intake experience
Education: Bachelor’s Degree in Human Services or a related field, Master’s Degree Preferred

Minimum Competencies
Skills

• Technology – Ability to create, manipulate and maintain documents in Microsoft Word, Excel, Outlook and use the Google calendar for program maintenance, and structure; computer skills to work within agency Electronic Medical Record required. Experience working with text/chat software to respond to inquiries needed.
• Interpersonal –Expresses oneself in an articulate and effective manner both verbally and in written communication.

Knowledge

• Reasoning – Ability to deal with abstract as well as concrete problematic situations and people. Ability to identify and define problems, collect data, establish facts and draw valid conclusions.
• Resources – Shares knowledge with staff by seeking out professional development opportunities and sharing new learning with staff.

Behaviors

• Time Management - Effectively utilizes their time by appropriately planning, organizing and scheduling required work hours to meet agency needs.
• Judgment- Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional appearance and manner at all times.
• Coach-ability-Receptive to feedback, willing to learn and embracing continuous improvement
• Other attributes that are admired in this role are resourcefulness and the ability to work well with a team.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

Driver
Driver of Transportation and Translation Services
Transportation and Translation Services

Job Summary

Provides door-through-door transportation to and from scheduled appointments.

Principal Accountabilities

• Client Safety – Provide appropriate and comfortable physical support during door-through-door service for physically and developmental disabled clients.
• Vehicle Maintenance - Operate vehicles by following vehicle maintenance schedule, checking vehicle condition daily, keeping fire extinguisher and first aid kit accessible and reporting any technical problem immediately.
• Documentation – Maintain documentation standards by preparing and completing, in a timely manner, all required records and reports.
• Safe Driving - Follow all state and local laws and internal policies pertaining to driving and transportation including but not limited to follow distance, speed limits, safety belt usage etc.
• Training - Maintain professional knowledge by attending agency in-service programs and educational workshops.
• Security and Privacy –Adhere to agency and client protection policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• Other duties as assigned by management.

Minimum Qualifications

Experience: One year of driving multi-passenger vehicles
Education:  High school diploma or general education degree (GED)
Certifications or Licenses Required: Valid Michigan Chauffer’s license, clean driving record, and personal automobile insurance coverage
Ability to lift up to 40 pounds

Minimum Competencies (Skills, Knowledge, Behaviors)

Skills

• Communication – Speak clearly and respectfully with internal staff, client’s partner agencies, police officers, and 911 operators as needed.
• Technology - Must be able to operate department communication system and devices (GPS, Phones and occasionally, Computers).
• Decision Making - Deal with abstract as well as concrete and complex problematic situations; define problems, collect data, establish facts and draw valid conclusions.

Knowledge

• Vehicle Systems - Proper usage of all vehicle systems.
• Multi-Use - Maintain working knowledge to operate all vehicles within the JFS fleet.

Behaviors

• Time Management - Use time effectively by following assigned daily schedule in a punctual manner and by responding appropriately and quickly to phone and direct connect calls from the office.
• Adaptability - Display flexibility by accepting and adapting to unexpected changes in a courteous and professional manner
• Team Work - Contribute to team efforts by accepting direction from supervisor and appropriately seeking guidance
• Maintain a professional appearance

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

Bilingual Geriatric Care Manager (English/Russian), Full Time

Job Summary

Advocates, coordinates and assists clients in obtaining needed care and resources in order to maximize functioning and quality of life for client and his/her family.

Principal Accountabilities

• Assessments - Conducts a comprehensive psycho-social assessment with each client within the case load in a client’s residence or agreed upon location within the service area. All assessments are completed and entered within 5 business days of the intake and/or evaluation dates.
• Care Planning - Develops an integrated, comprehensive, person centered care plan for each client to meet their measurable goals and objectives and provide assistance/intervention in implementing and revising the person centered care plan to meet client needs as changes in status occur or at review time. All treatment plans are entered into Evolv within 5 days of the appointment.

• Compliance - Maintain client documentation and recording by preparing and completing all required assessments, treatment plans, progress notes (within 2 days of client contact), records, Discharge Summaries (30 days) and reports for all assigned clients in accordance with agency standards. Conduct and document 60% productivity standard of direct client service contact time.

• General Client Support - Coordinates, monitors and matches individual client needs with available services/resources and provides support and crisis intervention.
• Training - Obtains and maintains certifications as requested by agency and maintains professional and technical knowledge by attending agency in-service programs, educational workshops, reviewing professional publications and establishing personal networks.
• Client Satisfaction - Optimizes client satisfaction by maintaining scheduled appointments, responding to messages promptly and coordinating services appropriately.
• Administrative - Demonstrates awareness of the importance of accountability and fiscal integrity by completing all required forms, assuring collection of fees, preparing and completing in a timely manner all required records and reports for assigned clients.
• Networking & Support – Establishes/maintains working relationships with agency staff, governmental entities, service providers and involved family members while sharing professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff.
• Meetings - Attends and participates in required agency meetings.
• Cost Control - Contributes to the effective use of agency resources by identifying and implementing options for cost containment.
• Security and Privacy –Adheres to agency and client protection policies by regularly acclimating oneself with the JFS privacy, safety and security policies made available within the employee handbook.
• Employee Philanthropy –Supports and engages in a culture of philanthropy in all work done on behalf of the agency.
• Mission Dedication –Embodies the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• – Other duties as assigned by management.

Minimum Qualifications

Experience: Experience working with older adults and knowledge of community resources.

Education: MSW required

Certifications or Licenses Required: LLMSW, LMSW preferred

Minimum Competencies  

Skills

• Technology –Use agency Electronic Health Records to maintain client records and employee schedule, and to document client satisfaction and outcomes and use Microsoft Office products daily.
• Documentation – Succinctly and accurately document necessity for services as well as an individual’s progress or lack of progress towards their goals and objectives.
• Communication – Express oneself in an articulate and effective manner both verbally and in written communication.
• Linguistics – Fluently communicates using both English and Russian verbally and in writing.
• Reasoning – Deal with abstract as well as concrete problematic situations. Define problems, collect data, establish facts and draw valid conclusions.

• Time Management - Use time effectively by appropriately planning, organizing and scheduling work hours to meet agency needs.

Knowledge

• Practice – Use current Evidenced Based practices within care management, including Person Center Thinking and Motivational Interviewing.

Behaviors

• Rapport – Support the agency’s vision of customer service by acting in a manner to instill trust, providing professional and appropriate service to clients and co-workers.
• Team – Work as a member of an integrated team, engaging in a group process to identify and solve problems and facilitate optimal client functioning and coordinated service delivery.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

Client Service Specialist
Administration

Job Summary

The Client Service Specialist is responsible for coordinating the daily administration of behavioral health services, psychiatrists, visitors and clients within the Family Life Center. The Client Service Specialist is responsible for checking in clients, ensuring health insurance and other client information is updated, scheduling appointments, answering phone lines, and handling co-pays and other fees while providing quality customer service.   Some evening hours required.

Principal Accountabilities

• Customer Experience – Welcomes clients and visitors in person or on the telephone; answering or referring inquiries related to all agency departments.
• Client Data Maintenance- Maintains client accounts by obtaining, recording, and updating insurance coverage and personal data.
• Payment Collection – Obtains revenue by recording and updating financial information; recording and collecting client charges. Balances “change fund” identifying and reviewing any discrepancies with the office supervisor.
• Scheduling– Optimizes patients' satisfaction and provider time by scheduling appointments for psychotherapy and psychiatry in person or by telephone. Facilitates reminder calls for behavioral health appointments.
• Document client contacts in Evolve.
• Record Management – Documents all client contact in the electronic health record. Facilitates coordination of care through collection and transmission of applicable client information in accordance with guiding privacy and confidentiality practices.
• Maintenance – Maintains office inventory and ensures care and maintenance of office equipment through coordination with IT department. Ensures receipt of ordered supplies, furnishing receipts and invoices to the appropriate department lead.
• Coordination/Support – Secures and prepares documents for all appointments. Assists identified psychiatry staff with charting and processing of ordered prescriptions, and coordinates psychiatric transcriptions. Provides scanning services to agency programs for incorporation into the electronic health record system. Facilitates other administrative needs as requested for agency and Easter Seals program.
• Security and Privacy – Protects patients' rights by maintaining confidentiality of personal and financial information through compliance with JFS privacy, safety and security policies made available within the employee handbook.
• Facilities – Completes opening and closing procedures for agency offices.
• Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
• Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
• Misc. – Other duties as assigned by management.

Minimum Qualifications

Experience: 1-2 year of experience in a customer service administrative setting with preference for behavioral health, medical or human service settings.
Education: High School Diploma

Minimum Competencies
Skills
Technology – Previous experience working with electronic health records. Proficiency in Microsoft Office products.
Communication – Effectively communicate with clients and professional staff, both verbally and electronically, to ensure swift and precise transfer of information.

Behaviors
Attitude & Disposition – Demonstrate interpersonal skills required to maintain a positive and approachable and pleasant nature with staff, clients and visitors.
Team Oriented – Ask for, receive and offer help to/from coworkers whenever possible to ensure optimum workflow and to build strong professional workplace relationships.
Focus – Work with close attention to detail, seek new tasks when your work load is complete.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer