Career Opportunities

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Orthodox Resource Coordinator, Part Time

Job Summary

The Orthodox Resource Coordinator will assist prospective and existing clients by managing a dedicated JFS resource line for the Orthodox community. The Orthodox Resource Coordinator will analyze information obtained through initial communication and, with a high level of customer service, share information on community resources based on the assessment of needs and preferences. The Orthodox Resource Coordinator will also be involved in marketing the Orthodox resource line and will maintain ongoing relationships with partners within the Orthodox community to promote the service.

Principal Accountabilities

  • Assessment and Referral-Analyze individual situations to identify problems and service needs and assess for potential resources; method of contact typically include; phone, walk-in, chat or email. Explores client’s needs and identify solutions by providing community referrals and/or identify appropriate programs at JFS to meet ongoing needs. Conduct assessments to match the presenting symptoms of the person served to assigned staff member, and manage the intake scheduling process with appropriate staff members.
  • Clinical Triage- Assesses the person served for mental health concerns and suicidal ideation, and based on judgement of needs and individuals interest make appropriate referrals to the behavioral health department.
  • Resource Management- Identify, maintain, and disseminate information on community resources by developing and maintaining a comprehensive resource file of information on formal and informal organizations that provide assistance for the community.
  • Coordination- Manage Orthodox resource line and coordinate with all JFS departments to ensure its success, including, but not limited to, IT for technical aspects, Development for marketing the service, and JFS core services (FSS,GCM, OPC) to ensure appropriate referrals.
  • Outreach- Establish ongoing relationships within the Orthodox community, including schools, synagogues, rabbis, and other community groups, to promote the Orthodox resource line and increase community support.
  • Compliance- Maintain client documentation standards by completing all required documentation for all clients, in a timely manner.
  • Ambassadorship- Represent JFS in the Orthodox community, and in the broader community when needed.
  • Training- Maintain professional and technical knowledge by attending agency in-service programs, educational workshops and trainings.
  • Customer Service- Optimize client satisfaction by responding to messages promptly and providing high quality customer service, both to external community members, partner agency personnel and internal customers such as fellow coworkers and staff.
  • Security and Privacy –Adhere to agency and client protection (confidentiality) policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
  • Employee Philanthropy –Participate annually in agency and partner related philanthropic activities and campaigns.
  • Mission Dedication –Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability. Additional job duties may be assigned in the future as needed.

Minimum Qualifications

Experience: Minimum 2 years of resource/referral experience

Education: Bachelor’s Degree in Human Services/related field or equivalent life experience

Minimum Competencies

Skills

  • Technology – Ability to create, manipulate and maintain documents in Microsoft Word, Excel, Outlook and use the Google calendar for program maintenance, and structure; computer skills to work within agency Electronic Medical Record required.
  • Interpersonal –Expresses oneself in an articulate and effective manner both verbally and in written communication.

Knowledge

  • Reasoning – Ability to deal with abstract as well as concrete problematic situations and people. Ability to identify and define problems, collect data, establish facts and draw valid conclusions.
  • Resources – Shares knowledge with staff by seeking out professional development opportunities and sharing new learning with staff.
  • Orthodox Jewish Culture – A successful candidate will possess a high level of understanding of the Orthodox community to be able to deliver relevant services.

Behaviors

  • Time Management – Effectively utilizes their time by appropriately planning, organizing and scheduling required work hours to meet agency needs.
  • Judgment- Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional appearance and manner at all times.
  • Coach-ability-Receptive to feedback, willing to learn and embracing continuous improvement
  • Department/Agency Representation – Supports department and agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures.
  • Other attributes that are admired in this role are resourcefulness and the ability to work well with a team.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

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Bilingual Geriatric Care Manager (English/Russian), Full Time

Job Summary

Advocates, coordinates and assists clients in obtaining needed care and resources in order to maximize functioning and quality of life for client and his/her family.

Principal Accountabilities

  • Assessments – Conducts a comprehensive psycho-social assessment with each client within the case load in a client’s residence or agreed upon location within the service area. All assessments are completed and entered within 5 business days of the intake and/or evaluation dates.
  • Care Planning – Develops an integrated, comprehensive, person centered care plan for each client to meet their measurable goals and objectives and provide assistance/intervention in implementing and revising the person centered care plan to meet client needs as changes in status occur or at review time. All treatment plans are entered into Evolv within 5 days of the appointment.
  • Compliance – Maintain client documentation and recording by preparing and completing all required assessments, treatment plans, progress notes (within 2 days of client contact), records, Discharge Summaries (30 days) and reports for all assigned clients in accordance with agency standards. Conduct and document 60% productivity standard of direct client service contact time.
  • General Client Support – Coordinates, monitors and matches individual client needs with available services/resources and provides support and crisis intervention.
  • Training – Obtains and maintains certifications as requested by agency and maintains professional and technical knowledge by attending agency in-service programs, educational workshops, reviewing professional publications and establishing personal networks.
  • Client Satisfaction – Optimizes client satisfaction by maintaining scheduled appointments, responding to messages promptly and coordinating services appropriately.
  • Administrative – Demonstrates awareness of the importance of accountability and fiscal integrity by completing all required forms, assuring collection of fees, preparing and completing in a timely manner all required records and reports for assigned clients.
  • Networking & Support – Establishes/maintains working relationships with agency staff, governmental entities, service providers and involved family members while sharing professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff.
  • Meetings – Attends and participates in required agency meetings.
  • Cost Control – Contributes to the effective use of agency resources by identifying and implementing options for cost containment.
  • Security and Privacy –Adheres to agency and client protection policies by regularly acclimating oneself with the JFS privacy, safety and security policies made available within the employee handbook.
  • Employee Philanthropy –Supports and engages in a culture of philanthropy in all work done on behalf of the agency.
  • Mission Dedication –Embodies the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
  • – Other duties as assigned by management.

Minimum Qualifications

Experience: Experience working with older adults and knowledge of community resources.

Education: MSW required

Certifications or Licenses Required: LLMSW, LMSW preferred

Minimum Competencies  

Skills

  • Technology –Use agency Electronic Health Records to maintain client records and employee schedule, and to document client satisfaction and outcomes and use Microsoft Office products daily.
  • Documentation – Succinctly and accurately document necessity for services as well as an individual’s progress or lack of progress towards their goals and objectives.
  • Communication – Express oneself in an articulate and effective manner both verbally and in written communication.
  • Linguistics – Fluently communicates using both English and Russian verbally and in writing.
  • Reasoning – Deal with abstract as well as concrete problematic situations. Define problems, collect data, establish facts and draw valid conclusions.
  • Time Management – Use time effectively by appropriately planning, organizing and scheduling work hours to meet agency needs.

Knowledge

  • Practice – Use current Evidenced Based practices within care management, including Person Center Thinking and Motivational Interviewing.

Behaviors

  • Rapport – Support the agency’s vision of customer service by acting in a manner to instill trust, providing professional and appropriate service to clients and co-workers.
  • Team – Work as a member of an integrated team, engaging in a group process to identify and solve problems and facilitate optimal client functioning and coordinated service delivery.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer

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Youth Initiatives Supervisor, Full Time

Job Summary

The Youth Initiatives Supervisor supervises and provides oversight to the youth initiatives within the agency, including school based services, and BBYO partnership. The role acts as a liaison between JFS and local schools and youth organizations.

Principal Accountabilities

  • Staff Support – Maintains high quality of staff performance by coaching, counseling, training, disciplining, monitoring and appraising job results for social work staff.
  • Ambassadorship- Acts as a liaison between JFS, educational entities and youth organizations in order to offer support in meeting the needs of the organization, youth and community members. Actively represents JFS in the broader community at community-based programs.
  • Community Programming: Coordinate and oversee prevention offerings among the schools, i.e. Safety Kid, and facilitate ongoing meetings among the among day school social work personnel providing education and training opportunities.
  • Data Analysis: Distribute, collect and maintain necessary outcome information related to services, interventions and programming efforts.
  • Resource Management- Contributes to effective use of agency resources by identifying and implementing options for cost containment.
  • Compliance- Maintains client documentation standards by completing all required documentation for all clients, in a timely manner.
  • Training-Maintains professional and technical knowledge by attending agency in-service programs, educational workshops and trainings.
  • Customer Service-Optimizes client satisfaction by responding to messages promptly and providing high quality customer service.
  • Security and Privacy –Adheres to agency and client protection (confidentiality) policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
  • Employee Philanthropy –Participates annually in agency and partner related philanthropic activities and campaigns.
  • Mission Dedication –Embodies the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.

Minimum Qualifications

Experience: Minimum two years post-graduate experience working with youth and families

Education: Minimum of a master’s degree in a field that permits state licensing/registration to provide outpatient counseling/therapy.

Certifications or Licenses Required: Licensure in field of mental health (LMSW, LLP, LMFT, or LPC) required, School Social Work Certificate preferred

Minimum Competencies

Skills

  • Technology – Ability to create, manipulate and maintain documents in Microsoft Word, Excel, Outlook and use the Google calendar for program maintenance, and structure; computer skills to work within agency Electronic Medical Record required.
  • Interpersonal –Expresses oneself in an articulate and effective manner both verbally and in written communication.

Knowledge

  • Reasoning – Ability to deal with abstract as well as concrete problematic situations and people. Ability to identify and define problems, collect data, establish facts and draw valid conclusions.
  • Resources – Ability and experience in researching resources to meet the needs of families, with experience in navigating insurance coverage and access to community services.
  • Child/Adolescent Development- Possess a high level of understanding of normal and abnormal behaviors throughout developmental stages in order to best intervene in problematic situations.
  • Clinical Framework-Understand and apply basic theoretical models and perspective to successfully resolve immediate presenting concerns while connecting to additional supports.

Behaviors

  • Time Management – Effectively utilizes their time by appropriately planning, organizing and scheduling required work hours to meet agency needs.
  • Judgment- Demonstrates effective judgment by making appropriate decisions, as well as conducting and maintaining a professional appearance and manner at all times.
  • Coach-ability-Receptive to feedback, willing to learn and embracing continuous improvement
  • Other attributes that are admired in this role are resourcefulness and the ability to work well with a team.

How to Apply – Interested & qualified candidates should forward their resume & salary requirements to HR@jfsdetroit.org

Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer